Please add the selected product to your cart by clicking the "Add to Cart" button.

After you add all the products you want to buy in the cart, click the "Payment" button in the upper right corner to go to the cart.
In the following page, complete the delivery address form. Select the desired method of payment and fill out the required information. After this, click on the "Complete Order" button
Finally, click on the "Complete Order" button. Your order is on its way!

You can track your cargo via using the cargo tracking number, sent to your email after you have placed your oder.

In order to track your order on toucheprive.com, you will need to create an account. 

After logging in to the main page, you can click on the user name in the top right corner of the screen, and check all the details of your current orders. You can also follow the shipping status of your order by clicking on the shipping tracking number on my orders page after completing your order. The tracking information will be shared with you after the order is shipped via e-mail. You may also track your shipment on the DHL website. https://www.dhl.com/global-en/home/tracking.html

In the rare case that your order is defective or incomplete, you reserve the right to return the product within 30 days of purchase and get a full refund. For this, you need to send a notification to the Customer Support email at care@toucheprive.com and follow the shipment instructions on the Returns page.

https://int.toucheprive.com/pages/return-policy

No, you do not need to create an account to place an order. However, in order to place your order faster, and to be able to track your order on our website, as well as to get the latest news and discount campaigns on our store, we encourage you to create an account. 

To check whether your choice is in stock, you can simply look at the sizes. The out-of-stock products will appear as blank, and the ones visible will be in stock. 

In the rare case that this happens, you have the right to return your product and get a full refund. You can simply follow the instructions on the returns page. https://int.toucheprive.com/pages/return-policy. The products you have returned will be reimbursed within 7 days of receiving the products. 

The items you have ordered may arrive separately, please verify under 'My Orders'.

In the rare case that this happens, please contact with our Customer Service team at care@toucheprive.com

"My Cart" is a screen that you can easily reach from the top right corner of the main page and you will use it frequently when you shop on our site. On this screen you can:

-You can add the products you like when you browse the product pages by using the "Add to Cart" button.

-You can use your discount codes via the "My Cart" screen.

-You can specify the number of products you want to buy on this screen.

-If there is a product you no longer want to buy you can remove the product from the cart by pressing the "-" button on the right side of the screen

-You can see the total price of your orders including VAT and the shipment costs you may need to pay in the "Total" section of the cart. 

You can keep the products in the cart until they are out of stock When the product in the cart is out of stock it is automatically deleted from the cart.

HOW DO I KNOW IF THE DISCOUNT OR THE GIFT CODE I HAVE IS APPLIED?

Unless otherwise stated, you can use a discount code for any order.

If your account was charged before the order occurred, contact our Customer Service team.

Since the price change takes place after the order, we are unable to take any action.

You can pay via Mastercard, Visa, Maestro, Troy, American Express.

Toucheprive.com has no access to your credit card information. We work with the world's leading payment providers, and comply with the General Data Protection Regulation of the European Union (GDPR).

Toucheprive.com has no access to your credit card or other payment information.

Orders placed are prepared within 24 hours.

The products are delivered to your door within 4-8 days.

Sometimes preparing an order takes longer than usual, particularly in busy seasons or holiday periods. Any exceptional delays caused by wrong address information are exempt from this service. 

Orders less than $150 - Standard Shipping Rate of $25
Orders above $150 - Free Express Delivery

For more detailed information you can check our "Shipping and Delivery" page.

We guarantee no custom charges and additional fees in Kuwait, Kingdom of Saudi Arabia and United Arab Emirates.

The payment of import fees is the responsibility of the customer and is levied based on the laws of the destination country.

You can track your cargo via using the cargo tracking number, sent to your email after you have placed your order. After logging in, you can click on your username in the top right corner of the main page; In the "My Orders" section you can check the shipping information of current orders.

You can track your cargo via using the cargo tracking number, sent to your email after you have placed your order.After logging in, you can click on your username in the top right corner of the main page; In the "My Orders" section you can check the shipping information of current orders.

You can place an order from Kuwait, Kingdom of Saudi Arabia, United Arab Emirates, Jordan, United States, Canada, Qatar, Australia, New Zealand, Afghanistan, Azerbaijan, Bahrain, China, India, Indonesia, Iraq, Japan, Kazakhstan, Kyrgyzstan, Lebanon, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Turkmenistan, Uzbekistan, Vietnam, Yemen.

If you are not at the address specified; the order is delivered to the nearest DHL Express branch.

With the cargo tracking number, you can contact the shipping company and tell them you want to receive the delivery from the branch.

For your convenience, we would kindly like you to fill in a return request at:

 returns.toucheprive.com 

At this address, you need to type your order number and your email address to make a request. 

Return requests are answered within 24 hours.

Once approved, you will receive an email upon approval with instructions on where and how to return your order.

*In case you have any questions or issues with the return process, you can reach us at care@toucheprive.com

You may return the purchased product within 30 days from the date of delivery of the unused product, the label has not been torn off and and it maintains its merchantability.

You can return your order within 30 days from the delivery date.

To return the product, you need to fill in a return request at:

returns.toucheprive.com

The return address will be sent to you according to your location upon filling in the return request

After the product has reached its destination, it takes on average 5 business days for a refund to be processed.

Please keep in mind that the time to refund may vary depending on your payment method.

Yes, you will receive a confirmation email from us once the return request is approved. You will also be notified when the refund has been made.

This is a very unusual occurence. 

Refunds may take several business days to appear in your account after they have been processed by us. Please allow some time for the refund to reflect. Ensure that the refund is not pending and that it hasn't been credited to a different payment method or account.

If you still don't see the refund after the expected processing time, you can get detailed information by contacting our Customer Service team or email at 

care@toucheprive.com

We will get back to you as soon as possible.

We do not accept changes. If you want to change your product, you can create a new order immediately after the return request.

You can contact our Customer Service team at care@toucheprive.com to cancel your order.

If the order is cancelled before shipment, a full refund will be made. However, if the order is cancelled after shipment, only the value of product[s] will be refunded.

For defected products or incomplete shipments, your discount code is redefined for a second use. If there is no defect in your products and you are using the right of legal withdrawal, the discount coupon is not redefined. 

You can use the discount codes defined for you by entering the code in the "Discount Code" section at the check-out phase. You can only use one discount code per purchase.

You can use your discount code until the expiration date specified.

When a product is out of stock, you can select the size of the product and click on the "Notify me when the stocks are updated". You will be notified by an automatic e-mail if/when the product is restocked.

You can follow our campaigns by signing up to our newsletter, or through our website. 

1. Click on the "Account" at the right top corner of the screen.
2. Click on the "Create Account" under account page.
3. Fill out the required information.

If you want, you can also register with your Facebook or Google account to log in quickly.

Click on the "Login" button on our website and click "Forgot your password?" , we will send you an email to reset your password.

Unfortunately, changing your email address is not possible due to security concerns.