Flexible Return
EASY-FAST-FREE RETURN
First of all, we are very sorry that the product[s] could not meet your expectations.
You have the right to return your purchases within 30 days from the delivery date of the order. It is expected that the returned items are in appropriate conditions, not damaged/worn.
FOR RETURN (MENA REGION)
Firstly, please fill out the return request from the link below:
At this page, you need to type your order number and your email address to make a request. Return requests are answered within working day. Once it is approved, you will receive an email upon approval and our working partner Stash will get the products from your house. This whole process is free, you do not need to pay anything. When your item is returned at the return location, you will receive a full refund of your goods value in the payment method you used to purchase the item.
In case you have any questions or issues with the return process, you can reach us at:
care@toucheprive.com
- For the purchases made with credit cards, the refund amount will be reflected on your credit card as soon as possible depending on bank policy within 5 working days after we receive the product.
- We recommend that you write '' Return Product '' on the box and tell this to the shipment company because of the customs and other tax charges that may be incurred.
RETURN AND CHANGE CONDITIONS
Our company protects consumer rights and puts a very high importance to customer satisfaction after sales. Any dissatisfaction or any problems caused by production and service that you may have with your purchased products, are meticulously evaluated and resolved in the shortest time possible.
Below you can find the requirements for us to be able to serve you better and faster with regard to returning your product. If any of them is missing, the return of the product is not accepted. If the product is returned with a refund request, the shipment fee is deducted from the refund amount. Shipping costs of shipments not accepted due to customs expenses will be deducted from the refund amount.
- Used or damaged products will not be accepted.
- The product to be returned must be delivered in the same condition as it was received, with the standard accessories, complete and undamaged within 30 days.
OTHER CONDITIONS
On the condition that the products are delivered in accordance with the return conditions to our Quality Assurance Department, the refund amount will be processed on the same. It will take 5 working days for the refund amount to reflect in your account, after your shipment of the return product reaches us. Credit card refunds are also reflected in the account in the earliest time depending on the bank policy..
- When you make your payment by credit card with installment option, the product price will be returned to your credit card every month divided by the installment number.
- On the condition that multiple products are purchased and multiple products are returned, if the discount is applied, the discount is deducted from the refund amount.
General return conditions are as below;
Returns should be sent with the original box or packaging. Return of the products, that are sent with damaged box / packaging (e.g. products with shipment tag put on the original box or the box strapped with packaging tape are not accepted), are not resalable, would not be bought by another customer, will not be accepted. If the product(s) you want to return are defective, the shipment fee is paid by our company. In this case, you need to send with our contractual shipment companies. Otherwise, the shipping fee is charged on you.
THE REFUND PROCESS OF DAMAGED ITEMS
We always offer to send out replacements for damaged items and in some cases additional compensation. But we do not offer a full refund. If you do not want a new item shipped we kindly ask for you to initiate a return instead or make another arrangement with us.
Important: Please make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to care@toucheprive.com. Please don’t forget to state your order number in the email as well.
CANCELLATION OF THE ORDER
Dear customer, you can cancel orders for the product you misordered or don’t want to buy anymore. In order for the cancellation process to take place quickly, please contact us via email care@toucheprive.com. There might be some delays in contacting me by e-mail. On some busy days, emails may be checked late and orders may be shipped before initiating the cancellation process. If the product is not shipped during the cancellation process, the money will be refunded in the same way as you carried out the transaction. If the product is shipped, shipment fees or charges will be deducted.