Flexible Returns

You may return your purchase within 14 days from the delivery date.

Returned items must be:

• Unused, unworn, and undamaged

• In their original condition and packaging

• With all tags and accessories intact

Items that are worn, washed, altered, or damaged will not be accepted.

How to Request a Return

1. Submit a return request via:
   https://returns.toucheprive.com

2. Enter your order number and phone number.

3. Return requests are reviewed within 1 business day.
   Once approved, you will receive an email with return instructions based on your location.

4. After the item is received and inspected, your refund will be processed.

If you need assistance at any stage, please contact us at:
care@toucheprive.com

Refunds

• Refunds are issued to the original payment method.

• After we receive your return, refunds are processed immediately. 

• The time it takes for the refund to appear in your account may vary depending on your bank.

Shipping & Customs

• If the return is not due to a defect, original shipping fees may be deducted from the refund.

• Any customs duties, taxes, or return shipping costs incurred due to incorrect declaration or refusal of delivery will be deducted from the refund.

• Please ensure the package is clearly marked as “Returned Goods” to avoid unnecessary customs charges.

Return & Exchange Conditions

• Products must be returned in their original packaging.
  Returns sent with damaged boxes, taped original boxes, or missing packaging will not be accepted, as they are not resalable.

• Discounted orders: if a partial return affects the applied discount, the discount amount will be recalculated and adjusted in the refund.

Defective or Damaged Items

If you receive a damaged or defective item:

• Please start a return process and email care@toucheprive.com within 48 hours of delivery

• Include:

  • Clear photos of the product

  • Photos of the outer package

  • Your order number

Order Cancellation

If you wish to cancel your order:

• If the order has not yet shipped, a full refund will be issued.

• If the order has already shipped, shipping or handling fees may be deducted.

Our Commitment

At Touché Privé, customer satisfaction is a priority.
All return and after-sales requests are handled carefully and fairly, in line with consumer protection regulations and our quality standards.