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Return Policy

We are very sorry that the product could not meet your expectations :(

Please note that you can return the product within 60 days from the delivery date of the order, if it is appropriate to our return conditions!

STEPS TO FOLLOW FOR RETURN 

  • You need to write the reason for return to the “return section” behind the invoice.
  • You can send us with the product (s) you want to return with the invoices and tags.

- For detailed information, please contact our customer service team by sending an email to hey@toucheprive.com or by writing to our WhatsApp line on +905305059656.

- For the purchases made with credit cards, the refund amount will be reflected on your credit card within 3 working days after we receive the product.

- All shipment and customs charges incurred in the returns sent from abroad belong to the customers. These charges will also be deducted from the refund amount if the shipment and customs charges are paid by our side. 

- We recommend that you write '' Return Product '' on the box and tell this to the shipment company because of the customs and other tax charges that may be incurred. 

- Considering the additional shipment and customs charges that may be incurred, changes for the orders received outside of Turkey are not accepted. After you return your items, you can give a new order. 

RETURN AND CHANGE CONDITIONS

Our company protects consumer rights and puts a very high importance to customer satisfaction after sales. Any dissatisfaction or any problems caused by production and service that you may have with your purchased products, are meticulously evaluated and resolved in the shortest time possible.

Below you can find the requirements for us to be able to serve you better and faster with regard to returning your product. If any of them is missing, the return of the product is not accepted.

If the product is return with a refund request, the shipment fee if deducted from the refund amount.

THE RETURN PRODUCT

a- Used or damaged products will not be accepted.

b-The product to be returned must be delivered in the same condition as it was received, with the standard accessories, complete and undamaged within 60 days.

INVOICE OF THE RETURN PRODUCT

a- In order to return the product, the invoice of the product should be sent.

b- If the product you want to return is on behalf of a company, you must send it back with the invoice that the company has issued. The return invoice should be arranged.

OTHER CONDITIONS and RETURN SHIPMENT FEE

a- The shipment fee for the product(s) you want to return is not covered by our company.

b- On the condition that the products are delivered in accordance with the return conditions to our Quality Assurance Department, the refund amount will be processed on the same. It will take 3 working days for the refund amount to reflect in your account, after your shipment of the return product reaches us. Credit card refunds are also reflected in the account within 3 working days.

c- When you make your payment by credit card with installment option, the product price will be returned to your credit card every month divided by the installment number.

d- On the condition that multiple products are purchased and multiple products are returned, if the discount is applied, the discount is deducted from the refund amount.

SHIPMENT OF THE RETURN PRODUCT

The fee for the shipments sent as counter-payment will be deducted from the refund amount and it will be reflected on the customer side. 

General return conditions are as below;

Returns should be sent with the original box or packaging.  Return of the products, that are sent with damaged box / packaging (e.g. products with shipment tag put on the original box or the box strapped with packaging tape are not accepted), are not resalable, would not be bought by another customer, will not be accepted. You need to send the original invoices (all copies of you) along with the product you want to return. If the product(s) you want to return are defective, the shipment fee is paid by our company. In this case, you need to send with our contractual shipment companies. Otherwise, the shipping fee is charged on you.

CANCELLATION OF THE ORDER

Dear customer, you can cancel orders for the product you misordered or don’t want to buy anymore. In order for the cancellation process to take place quickly, please contact us using the phone number in the contact part. There might be some delays in contacting by e-mail. Sometimes the e-mails might be checked late due to the busy days. And thus, product is sometimes shipped already. If the product is not shipped during the cancellation process, the money will be refunded in the same way as you carried out the transaction. If the product is shipped, shipment fees or charges will be deducted.

Size Chart
Size(EU) 36 38 40 42 44 46 48 50 52
Chest 86 cm 90 cm 94 cm 98 cm 102 cm 108 cm 114 cm 120 cm 126 cm
Waist 66 cm 70 cm 74 cm 78 cm 82 cm 88 cm 94 cm 100 cm 106 cm
Hip 92 cm 96 cm 100 cm 104 cm 108 cm 114 cm 120 cm 126 cm 132 cm
Arm Length 60 cm 60.3 cm 60.6 cm 60.9 cm 61.2 cm 61.5 cm 61.7 cm 62 cm 62.3 cm
EU Size 34 36 38 40 42 44 46 48 50 52
UK Size 8 10 12 14 16 18 20 22 24 26
US Size 6 8 10 12 14 16 18 20 22 24