Return Policy
At Touché, we want you to be completely satisfied with your purchase. If you are not satisfied, you can return your item(s) within 30 days of receiving your order for a full refund. We make the return process easy for our customers.
Return and Change Conditions
Our company protects consumer rights and puts a very high importance to customer satisfaction after sales. Any dissatisfaction or any problems caused by production and service that you may have with your purchased products, are meticulously evaluated and resolved in the shortest time possible.
Below you can find the requirements for us to be able to serve you better and faster with regard to returning your product. If any of them is missing, the return of the product is not accepted. If the product is returned with a refund request, the shipment fee is deducted from the refund amount. Shipping costs of shipments not accepted due to customs expenses will be deducted from the refund amount.
- Used or damaged products will not be accepted.
- The product to be returned must be delivered in the same condition as it was received, with the standard accessories, complete and undamaged within 30 days.
On the condition that the products are delivered in accordance with the return conditions to our Quality Assurance Department, the refund amount will be processed on the same. It will take 5 working days for the refund amount to reflect in your account, after your shipment of the return product reaches us. Credit card refunds are also reflected in the account in the earliest time depending on the bank policy.
- When you make your payment by credit card with installment option, the product price will be returned to your credit card every month divided by the installment number.
- On the condition that multiple products are purchased and multiple products are returned, if the discount is applied, the discount is deducted from the refund amount.
Return Procedure
Firstly, please fill out the return request from the link below:
At this page, you need to type your order number and your email address to make a request. Return requests are answered within working day. Once it is approved, you will receive an email upon approval and pick-up. When your item is returned at the return location, you will receive a full refund of your goods value in the payment method you used to purchase the item.
In case you have any questions or issues with the return process, you can reach us at:
care@toucheprive.com
- For the purchases made with credit cards, the refund amount will be reflected on your credit card as soon as possible depending on bank policy within 5 working days after we receive the product.
- We recommend that you write '' Return Product '' on the box and tell this to the shipment company because of the customs and other tax charges that may be incurred.